VirtualMetric offers a powerful log management solution that automates threat detection, helps you manage growing log data efficiently, and ensures cloud compliance, delivering capabilities that simplify security without the usual complexity and cost.
At VirtualMetric, we are committed to protecting and respecting your privacy. This privacy policy describes how VirtualMetric Ltd (“VirtualMetric”, the “Company”, “we,” “us,” or “our”) collects, uses, shares, and secures personal information via its website www.VirtualMetric.com or any sub-domain or other VirtualMetric websites (collectively, the “Sites”). It also explains your rights regarding your personal data and how you can exercise those rights.
For the purposes of the European Union General Data Protection Regulation (GDPR), VirtualMetric is the data controller of the personal information collected via the Sites. We may also act as a data processor when handling data for other companies or partners.
What are Personal Data and Personal Information?
As used in this Privacy Policy, “personal information” or “personal data” means any information that may be used to identify an individual, either alone or in combination with other information. When we combine non-personal information (e.g., browser type) with personal information, we treat the combined information as personal information.
Personal data can include, but is not limited to, name, email, phone number, company name, position in the company, etc. Under the GDPR, personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.”
What Personal Data Do We Collect?
Our websites and marketing materials are intended for use by business users. We collect business contact information and online usage data through the following channels:
- Information You Provide to Us
We collect personal information when you voluntarily interact with us through direct mail, email, or online registration; downloading documents; participating in seminars or webinars; requesting company information; or applying for a job. This information may include your name, telephone number, email address, company name, mailing address, and job title. Job applications may also include your resume, cover letter, or social media profiles. - Information Collected Through Cookies and Similar Technologies
We automatically collect information when you visit our Sites, such as your IP address, pages viewed, and the time of visit. This includes data from cookies, web beacons, and server logs, such as device characteristics, browser type, and referring URLs. We use Google Analytics and other tools to analyze site traffic. For more details on Google Analytics, please refer to Google’s Privacy Policy. - Information from Third Parties
We may also receive your company name, website, full name, business email address, postal address, and business phone number from our business partners or agents to provide products and services.
Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent: We rely on your consent for marketing communications.
- Legitimate Interest: We process data to improve our services, understand site usage, and provide relevant updates where a business relationship exists.
- Contractual Necessity: We process personal data to provide the services you have requested.
Use of Personal Information
VirtualMetric uses your personal data for the following purposes:
- To Fulfill Service Requests: Providing requested information or services.
- Event Planning and Hosting: Using contact information to plan webinars and events.
- Marketing and Communication: Sending you updates on products, services, and events with your consent or legitimate interest.
- Improving Our Website and Services: Analyzing user behavior to enhance customer experience.
- Targeted Advertising: Using cookies to show you personalized ads on various platforms (e.g., Facebook, Google, LinkedIn). You can manage your preferences through cookie settings in your browser.
- Other Purposes: Any additional purposes will be disclosed at the point of data collection.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing habits. You can manage your cookie preferences through your browser settings. For more information on our cookie practices, please visit our Cookie Policy.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. We will delete or anonymize your data once it is no longer required. Specific retention periods may vary depending on the legal and regulatory requirements applicable to the type of data.
Sharing Information
VirtualMetric may share your data with:
- Subsidiaries and Business Partners: To respond to customer needs or jointly market services.
- Service Providers: Third parties who provide services on our behalf (e.g., hosting, analytics).
- Legal Obligations: If required by law or court order, we may disclose your information.
For transfers outside the European Economic Area (EEA), we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure data protection.
Data Security
We take appropriate security measures to protect your personal information, including encryption, access controls, and secure storage environments. Data transfers are encrypted, and access to servers is restricted to authorized personnel only.
Your Rights
As a data subject, you have the following rights:
- Right of Access: You can request details about your personal data and how it is processed.
- Right to Rectification: If your data is inaccurate or incomplete, you can ask for it to be corrected.
- Right to Erasure: You may request that we delete your personal data.
- Right to Object: You can object to certain data processing activities, such as marketing.
- Right to Data Portability: You can request that your data be transferred to another service provider.
- Right to Withdraw Consent: You can withdraw consent to processing activities at any time.
To exercise these rights, please contact us at info@VirtualMetric.com. Requests will be processed within 30 days.
Complaints
If you are dissatisfied with how we handle your personal data, you can contact us at info@VirtualMetric.com. Additionally, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Children’s Data
Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or a prominent notice on our Sites.
License Agreement
Download our License Agreement below. This document outlines the terms under which you may use our software, as well as important legal information regarding your rights and obligations. It’s essential to read and understand this agreement to ensure compliance and enjoy a smooth user experience.
Annex 1: Product Description Document
This document provides a general overview of the capabilities of VirtualMetric’s platform. It outlines the platform’s structure, its components, and how they interact with each other. Additionally, it offers key operational information to help you better understand our solution.
Annex 2: Service Level Agreement (SLA)
Stay fully informed about the service levels VirtualMetric offers by downloading our Service Level Agreement (SLA). The SLA details the standards you can expect from our services, including availability, support, and performance metrics. Familiarizing yourself with this agreement is crucial for a successful partnership and optimal service experience.